eCommerce Blog

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Meet the CTO of Axtrics eCommerce

Bhavleen Kaur -

Difference Between Shared & Dedicated Chat Support Models

Bhavleen Kaur -

The foundation of any company’s support plan is the Omnichannel consumer service. It is very crucial to have a strategy in place for assigning agents to these channels as its impractical for specialists to do everything. Shared agent model and dedicated agent model are the two techniques for channel assignment.

Quick Bites of Social Media Update Stories

Bhavleen Kaur -

Social media is continually getting refreshed—so you ought to be, as well. Following are five of the leading social media news stories that you cannot afford to miss.

Recent FDI eCommerce rules blow Amazon & Flipkart

Bhavleen Kaur -

India’s updated eCommerce rules caused a widespread turmoil on Amazon’s India site when they kicked in on Friday, enforcing the company to take down its key grocery service and discard a wide variety of items, like shades and floor cleaners.

Keep Pace With Social Media News!

Bhavleen Kaur -

1. Celebrating 610 million members with LinkedIn Live. 610 million individuals are presently communicating, networking and searching for new open doors on LinkedIn. With the engagement rates at record levels and 61 million senior-level influencers as members, LinkedIn is really addressing to a profitable niche audience. Even though LinkedIn is a late bloomer among the other […]

All You Need to Know About the Chatbot

Bhavleen Kaur -

With more and more firms investing in robust AI systems, Chatbots have matured into a real digital disruption that could shake up significant enterprises and customer interactions. Though chatbots aren’t a new name in the world of e-commerce, yet ELIZA was one of the earliest chatbots published in 1966 by dipping into the similar design matching foundation with several recent chatbots. However, the new thing is that there has been a lot of advancement in getting chatbots up to speed in handling and reacting to contextual awareness, because of big data and machine learning. This technology is intended to enable businesses to keep up the feeling of association along with eliminating wait times, dropped calls, and lost tempers. Ultimately, e-commerce ought to be handling your client experience.

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