Essential C’s of eCommerce Necessary for Building Shopper Trust

Bhavleen Kaurno comments

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Content, community, and commerce are the fundamental ingredients of a successful online business webpage. These 3 C’s of business make the snapshot of joy. The buyers’ path-to-purchase has emerged radically beyond the cart during the previous years. It’s insufficient to have a fine-looking site with a drop-down inventory and a bug-free checkout to keep the interest of the customers. The successful online businesses are not just selling a product, but they are selling the experience to stand out from the crowd and fulfill the requirements of their clients.

An experience-driven market is created by connecting with clients over different touchpoints in various ways and incorporating your item into their everyday routine. Although, it’s not tied in with being omnipresent as well as being helpful. It’s rather about being there when they need you and addressing their concerns in an individual and convenient way so that they don’t have to think twice before clicking ‘Buy’.

Commerce in content


Originally content was solely a ‘sales talk’ that supported commerce, which has evolved with time. Content creates a network that sets up reliability to make deals, making consumers dependent on these three parts when settling on making decisions. Engaging content on your website will fetch people to the site, enticing them to stay and visit back again. The main objective is to create content accommodating the idea of targeting the audience’s context.

Commerce in context

Earlier ‘location’ was the secret to success during the time of brick-and-mortar stores, but now in the period of eCommerce personalization, ‘timing’ has become an essential element of this secret to success. The top labels foresee what consumers want and at what time they want it.

Commerce in context lays stress on curating choices for folks. The technologies like machine learning, sensors, artificial intelligence, analytics, and GPS work together to understand the preferences of the customer and envision their intent. Commerce in context releases the busy, info-burdened buyer. Knowing its customer preferences these ‘Smart websites’ help them buy one thing that money can’t buy i.e. time.

Commerce in connection


The first websites removed merchandise out of stores. Omnichannel understandings smashed the notion of ‘store’ entirely. Brands can nowadays associate with customers through in-store tablets, smart devices, social networks, chatbot, SMS, within a digital book or software. Today, brick-and-mortar stores are places where people can go to try out products or to interact with the brand in new ways. This lets stores to constrain their stock by storing just enough for individuals to try the items as they settle on their buy choices.

A prosperous online business can be built by blending 3C’s (content, community, and commerce) and altering the ways of connecting with the customers and creating a solid brand name. These touchpoints give power to the customers to get the product and service from anyplace at any time. Along with this, it enables brands to identify their customers’ preferred way of interaction.

In other words, now companies have to reach their clients wherever they are. Exact and proper use of Omnichannel gives customers one more reason to love your brand. Then there won’t be a reason for them to order from anywhere else.

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